All people on Vietnam Riders tours are required to have their own personal travel insurance. By booking the tour, you are warranting that you have insurance. You will provide details where asked and agree to hold Vietnam Riders harmless should any situation arise where you are required to make a claim on your insurance.
We recommend your travel insurance includes evacuation cover.
Cancellation by Vietnam Riders
Vietnam Riders operates its tours in all weather. In the extremely unlikely event that Vietnam Riders is required to cancel a tour, and is unable to arrange a suitable replacement date with you, then a 100% refund applies.
Cancellation by You
Cancellation fees apply to all cancelled reservations. Hoi An Motorbike Adventures incurs costs each time a tour is booked. The cancellation fee will be determined by the date Hoi An Motorbike Adventures is advised in writing that you cancel your booking.
Cancellation Fees are as follows:
– One Day Tours
The booking is cancelled within 24 hours of tour departure date or once the tour has departed: the fee is 100% of the tour price.
The booking is cancelled within a week of tour departure date though not within 24 hours of departure: the fee is 50% of the tour price.
– Overnight and Multi-Day Tours
A 10% deposit is required to secure your booking. This is not refundable.
If the booking is cancelled within 30 days of tour departure date: no refund of whole 25% deposit.
The booking is cancelled within 7 days of tour departure date: the fee is 100% of the tour price.
– Refunds
Refunds are not made for any unused services. No refund will be made if you leave the trip early for any reason.
This only applies to self-riders on our motorcycle tours.
We take great care of our motorcycles. If you damage them on tour, we need to fix them. We take a security deposit of 1.000.000 VND to cover damage to the bike while it is in your possession on the tour. If the damage exceeds this amount you are responsible for it. We are in the business of ensuring your adventure is exciting and memorable. We are not in the business of overcharging or trying to take your money for damage. We are honest and fair and simply want to keep our bikes in the condition in which you received them.
Accidents and incidents on our tour are rare, though when they occur you are responsible for covering the cost to fix the bikes, up to and including full replacement value in the rare (really, rare) event of a write-off. Depending on the bike you choose you are looking at 2,500 USD for a Suzuki Sporty Naked Bike, and 3,500 USD for a dirt bike. We do our best to take great care of you on tour, though we cannot ride the bike for you. So if in doubt, grab a driver and enjoy the ride from the best seat in the house!
